Return and Refund Policy

We want you to be completely happy with your BaxCo print.

Returns

If you change your mind about your purchase, please contact us within 14 days of receiving your order to let us know that you wish to return it.

You then have a further 14 days to return the item.

Prints must be returned in their original condition and, where reasonably possible, in their original protective packaging. Please take care when repacking prints, as we cannot issue a full refund for items that have been damaged through inadequate return packaging or handling beyond what is necessary to inspect them.

Unless the item is faulty, damaged, or incorrect, the cost of returning the order is the customer's responsibility. We strongly recommend using a tracked service.

Refunds

Once your return has been received, we will inspect it and process any refund due to your original payment method.

Where you cancel your entire order within your statutory cancellation rights, we will also refund the cost of our standard outbound delivery. Any additional amount paid for an enhanced or expedited delivery service is not refundable beyond the cost of our standard delivery option.

Refunds will be processed within 14 days of receiving the returned goods, or within 14 days of you providing evidence that the goods have been returned, whichever is earlier.

Your bank or payment provider may take additional time to credit the funds to your account.

Damaged, Faulty or Incorrect Orders

Every BaxCo print is checked before dispatch. However, if your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible.

Please include your order number and photographs showing the item and any damage to the packaging where relevant.

Where an item is faulty, damaged, or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If we are able to stop the order before dispatch, we will process the cancellation.

Your statutory rights are unaffected by this policy.